TDR ACADEMY GDPR COMPLIANCE POLICY

 

For full details, please access:

TDR ACADEMY GDPR COMPLIANCE & PRIVACY POLICY 25 MAY 2018

 

Privacy & Commitment to Data Security Policy

  • Your personally identifiable information is kept secure. Only authorized staff, employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings, and are only sent to you if you opt in from the website or from the health forms completed when you first attended TDR Academy.
  • TDR Academy will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.
  • If there are any requests for your personal information, we will always inform you and obtain your proof of information release before disclosing any information.
     

TDR Academy's Terms & Conditions

  • We operate on a 24 hour cancellation policy on all group and private sessions.
  • All class purchases must be booked in and paid for immediately as payment secures your place in that specific class.
  • Part used purchases are non-refundable. (See the Cancellation Policy for early and late cancellation conditions.)
  • Clients cannot split or share purchases.
  • Purchases cannot be transferred to another client.
  • Clients cannot share accounts.
  • Clients can purchase a class for another client by adding them as a family member.
  • Clients cannot attend classes if booked under a different name this includes family members.
  • TDR Academy reserves the right to change the teacher where emergency cover is required.
  • Classes are not sold with a guarantee of a specific teacher taking certain classes.
  • A 10% discount applies to all appointments made by retired seniors who are not working in any capacity and have a form of proof, such as the bus pass! (Current government retirement age applies.)
  • Only 1 discount or offer is applicable at the time of a single purchase or purchase of any package or block of classes.
  • We do not offer refunds or returns, but in the event of early cancellations, the amount will be credited to your account for use within the advised expiry period (see the Cancellation Policy).
  • Where a refund is granted there is a £15 processing fee.
  • Autopay purchases cannot be extended and credits cannot be used once expired.

If you access and use this Site, you accept and agree to be bound by and comply with these Terms. If you do not accept the Terms, do not use the Site.

• General

o All products and services of TDR Academy and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.

o The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

o The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

• Internet E-Mail

o Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

• No Endorsements

o No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

• Links/Software

o Links from or to web sites outside the Site are meant for convenience only. TDR Academy does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and TDR Academy will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and TDR Academy is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

• Payment for Products & Services

o All Credit Cards will be processed in Great British Pounds Sterling at the time of payment. TDR Academy is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
 

Cancellation Policy

  • In order to cancel a class or an appointment, you must do so 24 hours before the start time of your booking (this is termed an early cancellation).
  • Late cancellation, not turning up or arriving late (10 mins after the class start time and being refused entry) will result in the full amount being deducted from your account.

Block Bookings & Autopays:

Early cancellations - the cancelled class or appointment amount will be returned to your account, it will not be refunded.

Classes - You can use this early cancelled class account credit to book into another similar class within the 6 week block of classes you are currently booked into.  If you cancel the last class within the block, you will have the 1 week following week 6 to be able to book into a different class. If you cancel with less than 24 hours, the class will be automatically deducted from your booked block of classes.

Appointments - You can then use this credit to book into another appointment or class within 16 weeks of the cancellation date. If you cancel with less within the 24 hours, the amount will be automatically deducted from your account.

Pay As You Go (PAYG)

Early cancellations - the cancelled class or appointment amount will be returned to your account, it will not be refunded.

Classes - You can use this early cancelled class account credit to book into another similar class within 4 weeks from the class you had booked into. If you cancel with less than 24 hours or if you fail to show up, the class will be automatically deducted from your account.

Appointments - You can then use this cancelled appointment credit to book into another appointment within 12 weeks of the cancellation date. If you cancel with less than the required 24 hours notice period or fail to show up, the amount will be automatically deducted from your account.

You can cancel by using the booking system or our APP at any time, which will ensure the time of the cancellation applies instantly to your booking.

You can alternatively contact us by phone or email to discuss the cancellation, which may not be as prompt and as such the session isn't cancelled until you receive the official email notification.  Please note that if this results in the timing being after the 24 hours in advance cancellation requirement, you will incur the full cancellation fee.
 

TDR Academy Returns/Refunds

  • We operate on a 24 hour cancellation policy on all group and private sessions.
  • We do not offer refunds or returns, but in the event of early cancellations, the relative amount will be credited to your account for use within the advised expiry period (see the Cancellation Policy).
  • In exceptional circumstances, where a refund is granted, there is a £15 processing fee.